Head in the Clouds is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at firstname.lastname@example.org. We will do our best to assist you and address your accessibility needs.
The venue is navigable for people with mobility disabilities. The event is held on a golf course which has primarily grassy terrain with pathways made of gravel. Please note that sections of the grassy terrain do have a slight incline. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services booth. There are accessible pathways connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services booth. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
There will be limited ADA parking for guests with disabilities onsite in Lot F, nearest the venue entrance. ADA parking requires an event general parking pass and is available on a first come, first serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
All offsite shuttles provided are ADA accessible. These shuttles can take disabled guests from Parsons Parking Lot to and from the festival. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance. More information can be found HERE.
There will be an ADA entry lane, located at the main entrance. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services booth immediately after so that you can keep using the ADA entry for the following show days.
Please Note: You must stop here to get your ADA wristband credential. There is no ADA pre-registration before the event - this is all done onsite at the event.
There will be an Accessibility Services booth conveniently located inside the event, just inside the main entrance. At this location, you can:
There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Accessibility Services booth.
Accessible Viewing Area Policies:
Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.
We accept requests for any of the following services:
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is Thursday, July 21, 2022.To submit a request, please email us at email@example.com with the subject line "Head in the Clouds Request".
Head in the Clouds will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our event more accessible, we encourage you to contact us at firstname.lastname@example.org for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don't hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at Head in the Clouds!