Lost & Found

Lost something at the show? View the current inventory of found items below!

JUMP TO

Search Lost & Found
Our Part, Your Part
FAQs

SEARCH LOST & FOUND

PHONE THEFT

Our Part

Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.

Your Part

Prevent device theft by keeping track of your device in high traffic areas, turning off access to airplane mode from your lock screen (in your settings) and looking out for individuals watching you and not the show.
Prior to arriving at the Rose Bowl, please record your phone’s serial number. If law enforcement is able to recover your device, we will need that number to reunite you with your cell phone.
If you suspect your phone was stolen, immediately report it to Lost & Found or any Info kiosk. If your phone location is still available, an immediate notification is critical for law enforcement. If you believe you have identified the individual who has stolen your phone, flag down any staff member or law enforcement as soon as possible.
Post-Event: You can reach out to the Pasadena Police Department hotline at (626) 744-4241 or file a police report here if you believe your phone was stolen. If your device begins sharing location after the event, please contact Pasadena PD as soon as possible.

FAQs

Expand All

Where is Lost & Found located?
- Visit the Guest Services team at the GA Info Tent near the lake or inside the 1999 CLUB Lounge during show hours.
- You can also view items on this page ANY TIME and in the Head In The Clouds mobile app.
When is it open?
- During show hours from 1pm-11pm. As for item returns after the show, due to the Rose Bowl Flea Market on Sunday, August 9, we’ll have limited hours at an off-site location shared with those whose item claims have been matched and confirmed.
- You can also view items on this page ANY TIME and in the Head In The Clouds mobile app.
I see my item! How do I get it back?
- If you’re at the festival, stop by the GA Info Tent or 1999 Club Lounge.
- Is the show over? Submit a Claim for it online! We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.
What if I left the festival? What happens now?
- If you missed us during our show hours, but see your item on the posted inventory, submit a Claim for it. Our team reviews all claims and may ask for more details before verifying ownership.
- Once ownership is confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.
How updated is the inventory on Lost & Found?
- Items are added to the website within an hour of our team receiving them.
- We recommend filling out a Loss Report.
What if I found something at the festival? Where do I turn it in?
- Take found items to the nearest Info Tent. Please DO NOT hand over items to random staff or guards.
What if I don’t see my item on the website?
- Rather than keeping you from enjoying the show, we encourage you to submit a Loss Report if you don’t see your item listed. A Loss Report will notify you when something similar to your item is turned in up to 5 days after submitting the report.
What if I think my item was stolen?
- We recommend filing a crime report with the Pasadena Police Department. You can do so here.