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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

PASS & ORDER INFO

Please review all info on this page prior to placing any orders.

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PASSES & ORDER INFO

  • All ages are welcome.
    • * 1999 CLUB Lounge bar access is 21+ only.
  • Children 5 & under are free (must be accompanied by a ticketed adult).
  • Show will take place rain or shine.
  • Lineup and set times are subject to change without notice.
  • There is an 8 pass limit per household.
  • All sales are final.
  • No refunds, cancellations or exchanges.
  • Our ticketing platform is powered by AXS. Create an AXS Head In The Clouds FanAccount or update your current AXS information here.
  • AXS Mobile ID digital festival passes & separately purchased general/preferred parking passes will be sent within 10 minutes after you complete your purchase.
  • Passes will be scanned from your phone on the HITC app or AXS App at the entrance gate.
  • AXS Mobile ID digital parking passes that come with VIP / 1999 Club orders are sent separately and will begin sending 72 hours or more from the festival.
  • AXS Mobile ID digital merch pick up vouchers will be sent separately and will begin sending 72 hours or more from the festival.
  • There are minimum browser requirements to place an order online. Make sure you have the most updated version.
  • For order questions/help, please contact AXS order support.
  • Please visit our Accessibility / ADA page for Accessibility information.

MANAGE YOUR PASSES / FANACCOUNT

Once you’ve purchased your passes, you can manage your order via FanAccount. To access FanAccount, login HERE.

Here, you can do things like:

  • View order details
  • View payment plan and payment schedule
  • View special offers and upgrades
  • Transfer tickets to a friend
    • You will be able to transfer individual tickets through your AXS account, closer to festival dates – instructions can be found HERE.

AXS ORDER SUPPORT

https://support.axs.com/
Hours: Mon-Fri 8am-10pm CST, Sat & Sun 12pm-10pm CST
Live Chat available!
Please include your order number with your correspondence.

Will Call / Box Office

Check back closer to festival dates.

PAYMENT PLANS

25% DOWN PLAN (4 Equal Payments)

For a limited time, put 25% down at the time of purchase, followed by three (3) equal payments. Each subsequent payment will be charged bi-weekly until the remaining balance is paid in full. Available starting Friday, February 7 through Friday, February 28, 2025

50% DOWN PLAN (2 Equal Payments)

For a limited time, put 50% down at the time of purchase, followed by one (1) equal payment the 15th of the following month. Available starting Friday, February 7 through Saturday, March 31, 2025

PAYMENT PLAN DETAILS

  • Payment Plans are available for all orders over $200 while supplies last.
  • $20 flat fee for Payment Plan.
  • You may pay in full if you do not want to use the payment plan.
  • You must select the payment plan during the checkout process. If you miss this, you'll be charged in full. There will be no account adjustments.
  • Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
  • Payments are automated and may take up to 72 hours to process.
    • Please wait for your payment to process. If you make a manual payment during this time, the automatic payment may still process, resulting in a double charge.
  • No refunds, cancellations or exchanges.
  • Your order will not be eligible for the Fan to Fan Exchange until it has been paid in full.

MISSED PAYMENTS

  • If your payment is declined, you will have a 10-day grace period to pay.
  • If payment is not received by the 10th day after your initial due date, your order may be canceled at any time.
  • Defaulting on payments will result in cancellation of your order and all money paid issued as a Head in the Clouds Credit that can be used toward future Head in the Clouds purchases.
  • Credit expires 12 months from issuance. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.

FLEXIBLE PAYMENT OPTIONS

Need a little more time to pay for your passes? Choose Klarna at checkout to explore payment schedules & pay for your order over time.

Klarna Payment Plan

  • Easy autopay payment schedules to choose from
  • Split your purchase into installments and pay over time
  • Available now

What Is Klarna?

Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com

If you meet the requirements below and your cart’s eligible, you can select Klarna at checkout. To sign up, you’ll need:

  • A U.S.-issued debit or credit card,
  • To be 18 years of age or over,
  • A SMS-capable phone number and
  • A U.S. residential address.

You can opt to pay with Klarna by following these steps:

  • Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
  • View and select your preferred Klarna payment option.
  • Select Klarna at the checkout to pay for your purchase.
  • View and select your preferred Klarna payment option.
  • Once you've finished your selections through Klarna be sure to go back to the AXS tab to complete your purchase.
  • You can manage your orders and payments in the Klarna app.
  • For help with Klarna, visit here.