FAQ

Yes.

Venue doors open at 1pm.
Curfew 11pm Sat / 10pm Sun.

Please refer to our Passes page to purchase parking passes ahead of time, and the Getting Here page for the most helpful information on how to get to the venue and where to park. More details may be added closer to the festival date.

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

See prohibited examples here.

Please check our Getting Here page for public transportation information. More details may be added closer to the festival date.

Yes, check the website closer to festival dates.

Please review our Getting Here page. More details may be added closer to the festival date.

Yes.

Yes.

Yes, please check back closer to festival dates.

Please review our Health & Safety info.

If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the Festival, please reach out to Accessibility / ADA.

Please visit our Contact page.

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Check Festival Map for locations. TBA

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

There is no guarantee. Many artists will be performing at the same time and some areas may have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

Parasols are generally for blocking the sun
Umbrellas for blocking Rain/Weather

Yes, Naloxone is permitted for personal use.

For help registering, please email register@goldenvoice.com

Registration does not guarantee passes. Inventory is limited.

Codes will be distributed via email and SMS starting the morning of Friday, February 7. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.

Codes will be emailed the morning of your presale. If you opted in for SMS (US only), we’ll also text you your code. For further code support, email register@goldenvoice.com.

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!

AXS Mobile ID passes will be scanned from your phone on the AXS App at the entrance gate per day.

Please visit our Passes & Order Info page for details.

Yes. Check our Payment Plan section for more information.

There is no difference in tiers other than price.

Sorry, no refunds.

You may transfer individual tickets through your AXS account – instructions can be found HERE.
Please note, the transfer option will be turned on closer to the show date. Please stay tuned.

Please review Klarna FAQs on AXS:
For Klarna questions/help or troubleshooting, with your Klarna payment, missing Klarna receipt, etc.
Please call 1-844-4KLARNA (1-844-455-2762).

Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, bags and more - while also providing a charging place for phones, battery banks, and other devices. Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices during festival hours. You'll enjoy freedom with your locker throughout festival hours and come and go as you please. Please do not store perishable foods or beverages inside the lockers.

Each locker includes one, 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and micro USB connectors, so you do not need to bring your own cables to charge devices. You may charge devices that use these connectors securely in your locker during festival hours. For optimal charging speeds, we do not recommend charging more than one device at a time.

GA lockers are located inside the event, within the Rose Bowl concourse.
VIP lockers are located inside the VIP section adjacent to the event main stage.
1999 Club lockers are located inside the outdoor 1999 Club lounge.
We'll post a venue map closer to the show that highlights these locations, or you can head to any Info Kiosk onsite for directions.

There will be a limited number of complimentary lockers for 1999 Club pass holders, located within the 1999 Club outdoor lounge. You must have a1999 Club pass in order to access these lockers. There is no reserving these Clubhouse lockers ahead of time; they will be provided on a first-come, first-served basis each day at the event's Clubhouse lockers location.

Unfortunately, VIP lockers are exclusively for rent by VIP Pass holders. This is because the VIP lockers are located in the VIP area at the festival. GA lockers are open to any ticketing level.

You will be sent an AXS Mobile ID digital locker pass during the week of the festival. The pass will be available through the Head in the Clouds Festival app or AXS App (iOS and Android). If you have any troubles, please contact contact@locknrock.com and include ‘Head in the Clouds’ so we can identify which event you need assistance with.

By purchasing a locker ahead of time, you will be sent an email the evening before the festival, which will include details on your chosen locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - on the day of your reservation, please proceed to the appropriate locker location with your AXS Mobile ID pass for your locker or a government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. It's crucial to keep this wristband safe, as it grants you access to your locker.

We understand that accidents happen. If you lose your locker information, head to the appropriate locker location with your AXS Mobile ID, ID, identification card or passport matching your order confirmation. We will verify your order and issue you a wristband with your locker information on it. For security purposes, we will also change the lock combination on your locker.

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

During show hours, yes. When the event is over each night and the venue is closed, you will not be able to access the lockers until the following show day.

Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins.

You must contact us via email 14 days before the festival begins. Please email contact@locknrock.com and include ‘Head in the Clouds’ so we can identify which event you need assistance with. Include your original order confirmation number and reason for your refund request. Refunds will not be processed on site - you must email us in advance. Please do not sell or purchase a locker to/from a third party as the locker will not be redeemable onsite.

Yes, pending availability. If this is needed, please reach out to us at contact@locknrock.com and include ‘Head in the Clouds’ so we can identify which event you need assistance with. Please note that the GA lockers and VIP lockers slightly differ in size. Be sure to read the dimensions and other details prior to purchase.

Please send an email to contact@locknrock.com and include ‘Head in the Clouds’ so we can identify which event you need assistance with. We will ensure we place you in a locker in an accessible location.

No. The combinations are changed for every festival.