Waitlist

HOW THE WAITLIST WORKS

Click “Join Waitlist.”

Choose your passes/items.

If inventory frees up, you’ll be charged in full automatically, and they’re yours!

The waitlist will open for items as they are sold out.
Orders are filled “first come, first served.”
There is no way to see your place in line.
Completing a waitlist request DOES NOT guarantee passes for the event and are subject to availability.

Waitlist pricing for items is 'dynamic' and adjusts according to market supply & demand.
Your waitlist order total will display based on your selected items.
Once you submit your request your price will not change.
If/once your waitlist request becomes fulfilled your selected payment method will be charged automatically the remaining balance of your order.
Each waitlist item type requires a $10 deposit.
If your order is fulfilled, your deposit will apply to the order total.
If your order can’t be filled, your deposit will be refunded 7–10 days after the festival concludes.
There are no payment plan options for waitlist orders.

You’ll be sent an email from AXS if your order is fulfilled.
Be sure to check your order status on FanAccount!
Head in the Clouds/AXS is not responsible for failed, blocked, misdelivered or bounced email delivery.
It's your responsibility to make sure your payment method is valid & has sufficient funds and not be expired.
- Credit card is recommended over debit card.
- There is no notification upon a failed charge attempt.
Failed charge attempts may or may not be tried again at a later date. You will lose your place in line. You may lose your chance for fulfillment.

To leave the waitlist, cancel your request(s) via FanAccount.
You must cancel any request you do not want fulfilled. There are no reversals of orders filled.*

Don’t sign up multiple times for the same item—it will not improve your odds.
There are strict order limits. Review the rules to ensure your order is not canceled!*
Your order will be filled only if inventory is available for every item in your order.
All sales are final. Orders cannot be canceled or changed once they’re processed.

For help with or questions about the waitlist, please contact AXS ORDER SUPPORT:
https://support.axs.com/

Hours:

Mon - Fri 8am-10pm
Sat & Sun 12pm-10pm CST
Live Chat Available!