FAQ

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General
Passes & Order
What Can I Bring?
Transportation

General

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Is the event all ages?

Yes.
What time does the event start/end?

Venue doors open at 2pm.
Curfew 11pm.
Will you be posting set times in advance?

Yes, please check back closer to the festival.
Will there be free water refill stations?

Yes.
Will there be vegetarian and/or vegan food options available at the event?

Yes.
Will there be lockers available for rent?

Yes, charging lockers with 3-in-1 charging cables to charge devices are available here.
Do you have a lost and found?

Yes, please check back closer to the festival.
How will Covid-19 affect this event?

Please review our Health & Safety info.
Will there be breast pumping stations?

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.
Can I volunteer or are you hiring?

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).
I don't see my question here.

Please visit our Contact page.

PASSES & ORDER

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How can I get help registering for the sale?

For help registering, please email register@goldenvoice.com
Does registering for the presale guarantee passes?

Registration does not guarantee passes. Inventory is limited.
How will codes be distributed?

Codes will be distributed via email and SMS starting the morning of Thursday, March 26. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.
I haven’t received my code yet, what should I do?

Codes will be emailed the morning of the on sale. If you opted in for SMS (US only), we’ll also text you your code. For further code support, email register@goldenvoice.com.
I placed an order but did not receive my mobile passes or order confirmation.

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
Live Chat available!
Can my pass be scanned from my mobile device?

AXS Mobile ID passes will be scanned from your phone on the AXS App at the entrance gate per day.
When will I get my Parking Pass?

Please visit our Passes & Order Info page for details.
Are payment plans available?

Yes. Check our Payment Plan section for more information.
What do the different tiers Mean?

There is no difference in tiers other than price.
I am no longer able to attend, can I get a refund?

Sorry, no refunds.
How do I transfer a pass / How do I transfer my friend’s pass to them?

You may transfer individual tickets through your AXS account – instructions can be found HERE.
Please note, the transfer option will be turned on closer to the show date. Please stay tuned.
Can I pay with Klarna / What is Klarna? / I need Klarna help.

Please review Klarna FAQs on AXS:
For Klarna questions/help or troubleshooting, with your Klarna payment, missing Klarna receipt, etc.
Please call 1-844-4KLARNA (1-844-455-2762).

WHAT CAN I BRING?

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What items are allowed or not allowed to be brought to the festival?

Please review Allowed/Prohibited items on our Event Info page.
Can you give me more clarification on the Clear Bag Policy?
(View Bag Policy)
Clear bags
- Any clear bag 12"x6"x12" or smaller
- This includes fanny packs, backpacks, duffle bags, whatever type of bag
Non-clear bags
- Any non-clear bag must be 4.5"x6.5" or smaller
- This includes traditional-sized clutches and fanny packs
What is considered a professional camera? What cameras are OK?

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

See prohibited examples here.
What is the difference between an umbrella and parasol?

Parasols are generally for blocking the sun
Umbrellas for blocking Rain/Weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.
Can I bring in my medical prescription?

If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the Festival, please reach out to Accessibility / ADA.
Can I bring naloxone into the event?

Yes, Naloxone is permitted for personal use.

TRANSPORTATION

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Where do I park for this event?

Please refer to our Passes page to purchase parking passes ahead of time, and the Getting Here for the most helpful information on how to get to the venue and where to park. More details may be added closer to the festival date.
Is there Public Transportation to the event?

Please check our Getting Here page for public transportation information.
Where is the Rideshare drop off/pick up point?

Please review our Getting Here page.